Account Manager
Fareham
A growing manufacturing organisation is seeking an experienced Account Manager to oversee a portfolio of key customer accounts and ensure they receive exceptional service. This role is ideal for someone who thrives on ownership, cross‑functional collaboration and building long‑term customer relationships.
The Role
As the Account Manager, you’ll act as the primary interface for several strategic customers—managing communication, supporting ongoing projects, and ensuring operational requirements are met across materials, engineering and delivery. You’ll work closely with internal teams to keep plans on track, resolve issues quickly, and drive the repeat‑order process.
Key Responsibilities
* Serve as the main point of contact for defined customer accounts
* Create and maintain plans to meet customer and business needs
* Manage repeat orders and contract reviews, ensuring capacity and materials are aligned
* Work with purchasing to secure materials on time for sales requirements
* Support engineering during peak periods (e.g., loading/checking BOMs on the MRP system)
* Expedite internal or customer issues impacting delivery or commitments
* Promote additional services and generate quotations to existing customers
* Collaborate across departments to address technical or operational problems
About You
Essential:
* Previous experience in Account Management or customer service
* Strong communication and relationship‑building skills
* Confident preparing and presenting data
* Proficient in MS Office (Excel, Word, PowerPoint)
* Strong planning and prioritisation abilities
Desirable:
* Understanding of CEM/electronics manufacturing
* Knowledge of electronics production processes
* Experience working with MRP systems
Why Join?
This is a key position within a well‑established business where you’ll have real influence, autonomy, and the chance to strengthen long‑term customer partnerships. You’ll be part of a collaborative environment focused on stability, service excellence, and continuous growth.
INDKA