Senior Application Support Officer (Revenues & Benefits)
Bristol - Onsite 2/3 days a week
4 month contract, Inside of IR35, £400 per day
We're looking for a highly skilled Senior Application Support Officer to join our IT Operations team and take a leading role in delivering specialist project work for our Revenues and Benefits service. This is an exciting opportunity for an experienced applications support professional with strong technical knowledge and hands‑on experience with NEC Revenues & Benefits and NEC EDM (formerly
You'll provide day-to-day supervision to a team of Application Support Officers while also serving as the technical lead on the implementation of several key NEC EDM modules—helping us modernise and streamline how the Revenues & Benefits service operates.
What You'll Be Doing
Lead Specialist NEC Systems Work
* Support the Revenues & Benefits team with project delivery, system optimisation, and new module implementations.
* Act as the technical expert for:
o NEC EDM
o NEC Revenues & Benefits, including Back End administration
* Oversee the implementation of the following NEC EDM modules:
o Data Integration Hub
o Email Connect
o Document Bundling
Core Application Support Responsibilities
* Manage and support the day-to-day running of the Council's IT applications, ensuring service levels are met and continuously improved.
* Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer service.
* Provide occasional out-of-hours support for technical processes or system upgrades.
Essential Technical Expertise
* Extensive knowledge of NEC including module configuration and Back End administration.
* Strong experience with NEC Revenues & Benefits, particularly its administration functions.
* Previous experience leading and delivering application module implementations, including:
o Work planning and scoping
o Liaising with business users
o Configuring Back End parameters
o Managing and conducting testing cycles
If you are available and interested, please apply today!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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