Posted: 17 June
The role
The Role:
As a Deli Supervisor you will manage the daily operations of the full deli offering, including Food to Go, Deli, Hot Food, and In-Store Bakery. Provide strong leadership and support to the team, fostering a positive culture that maximises sales opportunities while consistently delivering outstanding customer service.
Responsibilities:
Prepare, cook, and serve hot and cold food to a high standard.Deliver an excellent customer experience to maximise sales and profitability.Manage stock levels and ensure stock procedures are followed correctly.Understand customer needs and encourage the team to provide outstanding service.Maintain compliance with HACCP, food safety regulations, and Natasha's Law.Complete all required food safety records and documentation accurately.Plan and organise weekly and quarterly stock takes.Review stock results and implement action plans where needed.Minimise stock loss through effective portion control, weighing, labelling, pricing, and waste management.Maintain high standards of cleanliness, presentation, and food quality.Lead, support, and manage a team of colleagues.Conduct return to work interviews and support colleague investigations when required.Ensure compliance with company policies and procedures.Train and develop team members to maximise performance and customer satisfaction.Support store and community initiatives, including charity partnerships.Promote and utilise social media to drive sales and customer engagement.Monitor local competitor activity and identify opportunities for improvement.Provide key-holder cover when required, following appropriate training.Essential Criteria:
At least 1 year`s recent experience in a busy fast food, cafe, deli, food to go or hot counter environmentGCSE Maths and English, Grade C or above (or equivalent) and or further education in related discipline NVQ in catering or higherHave a good working knowledge of food safety practices , HACCP, scores on the doors and Natasha's Law.Demonstrate communication & interpersonal skillsWorking knowledge of Microsoft Office packages Desirable Criteria:
Intermediate Food Hygiene CertificateExperience of deli operations including bakery, delicatessen, provisions, and coffeeWhat's in it for you?
A great place to work where colleagues are like family.Weekly paidWell being incentivesLearning and development opportunities for career progression
