1. Long-term temp role with great permanent potential
2. Call-centre role in supportive environment - no cold calling!
About Our Client
Our client is a large organisation with a reputation for excellence. Known for their high-quality products, they are committed to enhancing consumer experience and fostering a productive work environment
Job Description
* To manage a high volume of calls* To create, update and close records in databases (CRM)* To follow communication procedures, guidelines and policies* To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction* To provide accurate, valid and complete information by using the right methods/tools* Work with customer service manager to ensure proper customer service is being delivered
The Successful Applicant
A successful Customer Service Coordinator should have:
3. Exceptional communication and interpersonal skills.
4. A keen eye for detail and a high level of organisational ability.
5. The capacity to handle sensitive information with discretion.
6. A customer-focused approach and the ability to handle patient queries efficiently.
7. Proficiency in using Microsoft Office Suite.
What's on Offer
8. An hourly rate of £12.60 per hour, paid weekly, plus holiday pay.
9. Opportunity to be a part of a large and supportive organisation and team located in Trowbridge.
10. An engaging company culture that values teamwork and innovation.
11. Five days on-site with a flexible work schedule.
12. Temporary contract with great potential for extension and permanency.