Assistant Resident Service Manager – Reading
What you'll do
* Act as the first point of contact for enquiries through to resident move‑in.
* Ensure a high level of customer service for residents, fostering a sense of community.
* Maintain and present communal areas and apartments attractively to prospective tenants.
* Coach, train, develop and engage site team members.
* Report building issues to the relevant team member.
* Respond to rental enquiries, conduct viewings, vet applicants, process offers and complete tenancy documentation.
* Provide first‑class customer service to residents.
* Organise and run tenant services via third parties and in‑house teams.
* Maintain up‑to‑date resident communication through various channels, including social media.
* Create a community feel via communication, events and innovations.
* Act as the first call point next to the RSM for residents to report maintenance or other requests.
* Coordinate all contractor appointments and defect warranty repairs, ensuring required service levels are achieved.
* Carry out regular inspections of communal areas and apartments.
* Organise minor works between tenancies to maintain first‑class presentation.
* Complete check‑in and check‑out reports and determine deposit returns.
* Ensure H&S statutory requirements are met across the development.
Required skills and experience
* Previous BTR (build‑to‑rent) experience.
* Strong customer service ethic/background.
* Positive, can‑do attitude.
* Ability to think on the feet and make considered decisions.
* Excellent written and spoken etiquette.
* IT literate and social media savvy.
* Strong financial management skills.
Working hours
5 days over 7, 8:30 am–5:30 pm or 9 am–6 pm.
Salary
£32,000 – £35,000 per annum + up to 10 % discretionary bonus.
How to apply
For more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.
Phone: 020 3725 9835.
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