Senior Support/Technical Services Administrator
Responsibilities:
* General administration duties
* Responding to service queries from the field service team and customers
* Scheduling work for customers using client portals
* Booking and progress chasing of jobs
* Client liaison
* Managing the quality system
* Effective diary management for field staff
* Proficient in Excel with confident knowledge
* Ability to work independently without supervision
* Diverse communication skills with attention to detail
* Ability to prioritize and handle multiple tasks effectively
About Our Client:
Our client is a water treatment and environmental services company operating mainly within the commercial, building services, swimming pool, hotel, and industrial sectors. They provide chemical treatments and expertise, emphasizing excellent service and rapid communication. Their clients include airlines, schools, hospitals, local councils, and commercial buildings. Due to the sensitive nature of the business, client confidentiality is paramount. The company works closely with customers to resolve issues professionally with minimal disruption.
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