Resident Services Operational Manager
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Harrow, London
Contract Type: on rolling contract
Salary: £20.87 – £26.98
Hybrid working – Half office half WFH
About the Role
We are seeking an experienced and dynamic Resident Services Operational Manager to lead, implement, and monitor the frontline operations of Resident Services. In this vital role, you'll drive a positive transformation of living environments across mixed tenure housing estates, ensuring safe, welcoming, and inclusive communities for all residents. You'll provide strong, customer-focused leadership while fostering community engagement and supporting our most vulnerable residents.
Key Responsibilities
Implement, develop, and oversee all frontline operational actions of Resident Services.
Drive initiatives that transform and improve the quality of the living environment across estates.
Sustain diverse and cohesive communities that provide care and support to more dependent and vulnerable residents.
Deliver excellent customer service and encourage community participation and engagement.
Promote resident-led activities and initiatives that strengthen community cohesion.
Lead, motivate, and support frontline teams to achieve service excellence and continuous improvement.
Work collaboratively with internal departments, partners, and external agencies to achieve shared objectives.
About You
Proven experience in housing operations, resident services, or community management.
Strong leadership and people management skills with a focus on customer service.
Excellent communication, relationship-building, and problem-solving abilities.
Understanding of housing management, community engagement, and service transformation.
Ability to work effectively across diverse communities and manage multiple priorities.
Leasehold experience is essential
Why Join Us?
we're committed to building thriving, inclusive communities and delivering high-quality resident services. This is your opportunity to make a real difference to the lives of local people while contributing to the improvement of our estates and neighbourhoods.
To find out more information please contact Lily at
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
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