Job Description
Customer Relations Manager - Luxury Care Home
Salary: £45,000 - £50,000 per annum + Quarterly Bonus + Commission
Location: Oxfordshire (Office-Based, 40 hours/week)
Full-Time, Permanent
Remit
Compass Corporate Services are proud to be partnered with a prestigious and high-quality elderly care provider to support in the recruitment of a Customer Relations Manager for one of their luxury care homes located just outside Oxford.
This is a business development-focused role, well-suited to a sales professional with a strong track record in premium residential or nursing care settings. The successful candidate will be instrumental in increasing occupancy at a modern, purpose-built 75-bed home, working closely with the Home Manager and wider senior team to drive performance and uphold exceptional standards of care.
The Role
This is a proactive, target-led position with responsibility for managing local referral relationships, conducting prospective resident tours, and converting enquiries into long-term placements. The successful candidate will report directly to the Home Manager, while maintaining close collaboration with the central sales team and other key stakeholders.
The care home currently operates at an occupancy of approximately 58-60 residents, and the postholder will focus on increasing this figure through structured outreach, exceptional customer engagement, and a consultative approach to relationship-building with families and community contacts.
Key responsibilities include:
* Managing all inbound and outbound care enquiries, delivering an exceptional visitor experience.
* Conducting home tours and follow-ups with prospective residents and their families.
* Developing relationships with local referral sources and maintaining a strong community presence.
* Supporting strategic marketing initiatives alongside the national sales team.
* Delivering against monthly bed-fill targets and maintaining strong occupancy levels.
* Handling administrative and reporting tasks in line with group requirements.
* Acting as a brand ambassador and upholding the values of the organisation at all times.
Location
The role is based full-time at the care home, located within easy reach of Oxford. Candidates must be based within a 40-45 minute commute and demonstrate strong knowledge of the local market.
Essential Criteria
* Proven experience in sales or business development within the high-end elderly care sector.
* Previous roles with luxury operators or similar is imperative.
* Outstanding interpersonal and communication skills with a compassionate and consultative sales style.
* Ability to manage targets, KPIs and work independently in a fast-paced setting.
* Not suitable for candidates whose experience is focused solely on local authority placements or public sector frameworks.
The Candidate
This opportunity is ideal for a personable and commercially minded sales professional with experience in the premium private care sector. The successful candidate will demonstrate confidence in managing sensitive conversations with prospective residents and their families, while maintaining a warm, empathetic, and professional approach throughout the enquiry process.
You will be highly self-motivated, with the ability to work independently and take ownership of local business development activity. Strong local knowledge and community insight are essential, as is the ability to build and maintain trusted relationships with a range of internal and external stakeholders.
The ideal candidate will be target-driven yet compassionate, with a clear understanding of what constitutes a premium customer experience within the health and social care sector.
Benefits
* Base salary circa £45,000 (flexible up to £50,000 for exceptional candidates).
* Quarterly bonus of £1,500 for achieving occupancy targets (up to £6,000 annually).
* £350 commission per permanent bed placed (respite placements not included).
* 28 days holiday (inclusive of bank holidays).
* Access to wellbeing support services and benefits platform.
* Free onsite parking.
* Pension scheme and referral bonuses.
Interview Process
This is a multi-stage process:
* Initial screening call with consultant Isobel Johnson.
* Stage 1: Face-to-face meeting with the Home Manager and Sales Lead.
* Stage 2: Telephone interview with a senior executive.
* Stage 3: (For candidates with higher salary expectations) Final panel with leadership team.
Contact Details
If you would like to be considered for this exciting opportunity, please contact Isobel Johnson directly.
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate.
Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.