The vacancy Contract Type: Permanent Operational Patch: To cover Severn Beach, Alveston, Olveston and surrounding areas (BS35 3NL) Hours: Full-time, 37.5 hours per week (Monday-Friday) Closing Date: Sunday 28 September 2025. Are you passionate about helping people and have the skills to guide customers to better manage their homes? We're excited to offer an internal opportunity for a dedicated and enthusiastic colleague to step into the role of a Neighbourhood Coach. In this role, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day, you will manage tenancy sign-ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, ensuring you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues. To be successful in this role, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations This position is subject to an enhanced DBS check. You'll manage a patch around South Gloucestershire to include Severn Beach, Alveston, and Olveston with travel to and from surrounding areas required. Regular home working is available. You'll be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient - who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. The closing date is Sunday 28 September 2025. Interviews will take place on Thursday 2 October at our office in Chipping Sodbury. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.