Serving our customers, communities, and planet a little better every day.
Salary and Benefits
£43,000 & Excellent Benefits
Work Level
2, Permanent
Location
Edinburgh or Glasgow – Hybrid
Office Attendance
Hybrid; you should be able to work in our offices 2 days per week.
Closing Date
3rd December 2025
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.
Opportunity
We’re looking for a Senior Data & Insight Analyst to join our growing Payments team in Glasgow / Edinburgh Office.
The Role
You’ll be responsible for bringing together data from a variety of sources to deliver meaningful business stories on how our customers choose to pay and the performance of our payments ecosystem. Collaborating closely with other teams, you’ll analyse datasets to surface insights and opportunities for improvement to drive a best-in-class customer experience and strong commercial outcomes. You’ll be joining at an exciting stage as we build a new, modern payments ecosystem for Tesco Insurance & Money Services. Working within a collaborative and data-driven culture, you’ll have the opportunity to shape how insight supports business decisions and customer experience.
* Data collection and management: Work closely with Product, Operations, Finance, Digital Analytics, and external partners to ensure consistent and accurate data collection across the payment ecosystem.
* Data integration and manipulation: Identify, import, clean, and structure file-based datasets from payment service providers, website analytics tools, and CRM systems, interpreting and combining them to create a complete picture of payment performance.
* Data analysis and interpretation: Lead in-depth analysis of payment outcomes and user behaviour to derive actionable insights. Produce ad-hoc analysis to support investigations, inform decision-making, and identify high-impact growth opportunities.
* Reporting and visualisation: Develop and maintain payment dashboards and performance scorecards covering all payment channels, defining and monitoring key performance indicators. Use data visualisation tools to present complex data in an understandable and accessible manner.
* Operational growth and development: Support the continuous development of our data processes, analysis methodology, and use of tools and technology in a fast-paced industry, whilst adhering to data security and customer privacy.
We need you to have
* Data Analytics or Insight experience, within payments, e-commerce, or financial services.
* Experience interpreting, merging, and analysing data from multiple, unconnected systems.
* Strong communication skills, demonstrating an ability to communicate analysis and insights to a range of audiences across the business.
* Experience using data visualisation tools such as Power BI, Tableau, or Looker.
* Strong commercial acumen, demonstrating a sound understanding of business objectives and ability to align plans to these.
* Familiarity with website analytics tools and customer journey measurement (Google Analytics or Adobe Analytics).
* Ability to prioritise and work in a fast-paced organisation, prioritising individual and team backlogs on activity that add the most value.
And if you have these, even better
* Experience with payment service providers and associated data and reporting.
* Previous experience in the Insurance or wider financial services sector, or experience within subscription-based e-commerce.
* Experience using SQL, Python, and/or R to manipulate and visualise data.
* Familiarity with data pipelines/ETL tools, automated reporting, APIs.
What’s in it for you?
* Prepare for your retirement with our colleague pension scheme.
* Private healthcare and a virtual GP Service for you and your family 365 days a year.
* Performance related annual bonus.
* Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Colleague Clubcard benefits – a 10% discount that increases to 15% every payday and a second card to share.
* Family-oriented initiatives, including enhanced maternity leave pay, shared parental leave policy, and 8-week paid paternity leave.
* Ongoing learning opportunities and award-winning training to help you achieve the job and career you want.
* Buy as you Earn and Save as you Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Additional Information
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews –
Commencing December 2025.
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