Sherwin-Williams is seeking an experienced and motivated HR Shared Services Manager to lead the delivery of high‑quality HR operational services across the UK & Ireland and the Netherlands. This is a fantastic opportunity to shape and elevate our HR service delivery model, drive continuous improvement, and lead a committed HRSS team during an exciting time of transformation.
In this key leadership position, you will oversee the full employee lifecycle HR administration, ensuring services are accurate, efficient, compliant, and delivered within SLAs. You’ll partner closely with HRBPs, Centres of Excellence, and business leaders to deliver exceptional service while championing new digital ways of working.
You will also play a leading role in harmonising and administering Company pension and benefit schemes, supporting global reward initiatives, and acting as a key link between internal teams and external vendors. As our model evolves, you’ll shape the transition toward a first‑point‑of‑contact approach for employee queries.
Location: Sheffield, UK (Hybrid)
OPERATIONAL SERVICE DELIVERY
1. Lead the HRSS team to ensure timely & accurate delivery of end-to-end HR employee lifecycle administrative processes, HR system and employee file updates, and delivery of data to ensure accurate payroll delivery.
2. Partner with HR stakeholders to assess opportunities for HRSS to act as first point of contact for lower tier HR queries, championing the first point of contact service model where appropriate.
3. Provide guidance on HR policies and procedures, escalating to HR Business Partners or Centres of Excellence as appropriate, and support policy design and implementation efforts.
4. Manage the priorities and work of the EMEAI HR team to ensure effective operations performance standards (KPIs) and committed customer service levels (SLAs) are met or exceeded and provide KPI and volumetric information to key stakeholders highlighting trends and opportunities for improvements.
5. Act as first point of contact for resolution of service issues ensuring these are managed in line with the HRSS Escalation Management Process.
6. Contribute to the implementation of the regional HRSS Strategy and work plans, including assisting with the development of work plans for meeting HRSS business objectives.
Lead on HRSS service scope migration projects and support the HR project workstream as required to support business unit, global & regional HRSS or country HR initiatives.
Lead on HRSS service scope migration projects.
COMPANY PENSION & BENEFIT SCHEME MANAGEMENT
7. Partner with the global benefit CoE, HRBP’s and external vendors to drive the implementation and harmonization of Company pension & benefit schemes to support the Company’s total reward strategy, inclusive of scheme migration in M&A activities.
8. Support governance and ensure the HRSS team administers Company pension & benefit schemes accurately and in compliance with local regulations.
9. Support the global benefit CoE with the execution of communication strategies to enhance employee understanding and utilization of benefits, by creating educational materials, conducting awareness sessions and ensuring employee queries are responded to in an accurate and timely manner.
10. Act as contact for benefit vendors and brokers, ensuring strong relationships and service delivery.
COMPLIANCE, DATA INTEGRITY & CONTINUOUS IMPROVEMENT
11. Act as the guardian of HR Systems ensuring all users have the facilities and knowledge required for efficient completion of their HR Systems based responsibilities (OnBase, HR Cloud, Oracle Recruitment Cloud, ServiceNow).
Lead a program of regular data audits, analysis and data cleansing routines to ensure accuracy integrity of data across all HR systems and records.
12. Ensure compliance of HRSS processes with local employment laws, data protection regulations, and internal policies and quality standards for operational activities are created and monitored.
13. Identify opportunities to improve, digitalise & automate HRSS processes across the South & West countries, utilising LEAN methodology approaches to achieve auditable efficiency gains in HR processes and service delivery, with measurable customer impact at the front of mind.
14. Ensure HRSS process flowcharts, Standard Operating Procedures and guidance materials for supporting employees, managers and HR is always up to date.
TEAM SUPERVISION & DEVELOPMENT
15. Line manage the HRSS operations teams, setting business objectives and performance targets and monitoring through regular 1:1s and performance reviews.
16. Actively provide support, feedback, encouragement and recognition to own team during any change process and implementation of change to meet agreed business objectives through appropriate cascade of communications and devising engagement action plans.
17. Provide performance information to support annual completion of a training needs analysis for all direct reports, to ensure team members are demonstrating required level of technical skills, knowledge and competencies, and where gaps are identified, development plans put in place and reviewed regularly.
18. Support the annual budget cycle by providing projected budget figures for the HRSS Operations team, leveraging historical information and identifying any changes in reward, operations or priorities for the next budget year.
19. Support the identification & implementation of HRSS employee engagement activities and promote regional employee wellbeing & ID&E programs.
20. Identify & implement learning opportunities to enhance team members’ & own organizational and business unit knowledge.
21. Take personal responsibility for own decisions and actions, act with integrity and professionalism and ensure own professional knowledge is current.
STAKEHOLDER ENGAGEMENT
22. Ensure customers are trained in HR systems and tools and/or have access to appropriate guidance material and resources via the HR SharePoint hub in a user friendly and intuitive manner.
23. Facilitate regular service reviews with Country HR teams & HR Directors for business units, communicating and discussing service performance and measurement.
24. Act as customer relationship manager for assigned Company business units by partnering with the HR Director and Senior Leadership to enhance collaboration and engagement with the business and ensure HRSS operational service delivery plans are aligned with and prioritise our Regional vision & values.
25. Actively participate in and develop internal and external networks to build, develop and implement HRSS best
FORMAL EDUCATION:
Required:
• Bachelor’s Degree or equivalent Academic Degree or work experience
Preferred:
• Focus in Human Resources, Payroll or business related field - Reward-related certifications are a plus
KNOWLEDGE & EXPERIENCE:
Required
• 3+ years’ experience of working within a Shared Services environment, working with KPIs and SLAs.
Experience of Company pension & benefit scheme administration & management.
• Experience in people management and leading by example acting as role model for team members
• Demonstrated ability to assess the impact of all tactical decision-making to the entire employee life cycle and drive solutions to operational issues.
• Comprehension of employment legislation that impacts HR administration processes
• Proven track record of meeting commitments with the highest standards of ethics and integrity and experience of handling confidential and sensitive data
• Enthusiastic, with ability to respond in a constantly changing environment and remain calm under pressure
• Strong customer focus mind-set coupled with ability to manage challenging customers in an understanding and professional manner
• Established planning & organizational skills and strong analytical skills
• Availability to travel to multiple sites/countries as needed
• Ability to build strong and influential working relationships
TECHNICAL/SKILL REQUIREMENTS:
Required:
• Must be knowledgeable in Microsoft Office - Excel, Word, Power Point, Project.
• Knowledge of HRIS Systems & tools. Oracle applications, ServiceNow
• Full English language proficiency – Dutch language proficiency desired
• Demonstrate skills in HR processes and data record keeping.
Preferred:
• Knowledge of Continuous Improvement Methodologies. LEAN.
• Demonstrate ability to lead and deliver continuous improvement projects
Internal Vacancy Announcement
This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 30th January.
Interview dates: Proposed for the week commencing 2nd Feb. Successful candidates will be notified in advance, allowing time to prepare.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).