We are looking for an experienced customer service advisors with experience in call centre environments to join an exciting new contract in Liverpool. Customers are the heart of this client's business and they are looking for individuals who want to do everything they can do to help and be willing to go the extra mile to make a memorable experience.
Location: Liverpool full time on site.
The rate on offer: £150 via Umbrella
Hours: Monday - Friday between 9am - 5pm
This role does not involve cold calling.
What you’ll be doing:
* Handle customer calls daily with a volume of 40 - 50 calls a day.
* Be proud of the service that you offer and strive to do everything you can to help – be willing to go the extra mile to resolve queries at first contact.
* Take ownership of issues and see them through to resolution.
* Communicate in an open and honest way.
* Understand that customers have different needs and some are vulnerable.
* Pay attention and ensure that all requests are acted upon and all details are accurately recorded.
* Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.
* Be willing to attend and participate in any training that is offered to you, to include up skills, external training and regulatory training.
* Participate in team huddles.
What we’d like to see from your application:
* Have experience working in a customer service call centre environment.
* Experience supporting vulnerable customers.
* Can demonstrate patience, empathy and compassion when required.
* Have good listening & communication skills.
* Have the ability to remain calm and professional in difficult and challenging situations.
* Listen to your customer (their expressions, behaviour and words used) to help identity when your customer is dissatisfied.
* Can be flexible when required.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.