Job Overview:
As a Store Operations Supervisor at Heytea, you will be responsible for overseeing and managing the operations of multiple stores within a designated region. You will play a key role in ensuring operational excellence, achieving sales targets, and upholding the Heytea brand standards. The ideal candidate will possess strong leadership skills, business acumen, and a passion for delivering an exceptional customer experience.
Responsibilities:
Operational Leadership:
Oversee the day-to-day operations of Heytea stores within the assigned region.
Implement and enforce company policies and procedures.
Ensure compliance with health and safety standards.
Team Management:
Recruit, train, and develop store managers and staff.
Provide leadership and support to foster a positive and high-performance culture.
Conduct regular performance evaluations.
Financial Management:
Develop and manage budgets for each store.
Monitor financial performance and implement strategies to achieve sales and profit goals.
Customer Experience:
Uphold Heytea' commitment to delivering exceptional customer service.
Monitor and address customer feedback and concerns.
Implement initiatives to enhance the overall customer experience.
Qualifications:
Proven experience in multi-unit management, preferably in the retail or food service industry.
Strong leadership and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Flexibility to travel within the assigned region.