What we are looking for:
1. A minimum of 6 months customer service experience (ideally with contact centre experience).
2. German native speaker.
3. You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers.
4. You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
5. Excellent problem-solving skills.
6. Excellent written and verbal communication skills (native German).
7. Strong attention to detail.
8. Ability to work to targets but ensure customer experience is your primary focus.
9. Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email.
10. You must be 18 years of age or older.
Mandatory DBS and Credit Check Requirements:
11. You must have no unspent criminal convictions.
12. You must have no adverse credit or CCJs.