Administration Assistant
Location: Hybrid working – may require some travel around the Stoke-On-Trent area
Hours: Part time, 24 hours per week
Salary: £17,200 pro rata
The role:
We're looking for an organised and dependable Administration Assistant to help coordinate daily operations. This role is key to supporting a well-run, welcoming, and safe environment for individuals in a community setting.
Responsibilities:
1. Work closely with colleagues to coordinate property viewings, move-ins, and onboarding
2. Stay informed on relevant benefits or entitlements to offer accurate guidance
3. Collaborate with external agencies to help residents sustain their homes and avoid financial difficulties
4. Support processes to prepare properties for new residents, keeping turnaround times efficient
5. Ensure all responsibilities meet required legal, regulatory, and policy standards
6. Arrange inspections and address maintenance or repair needs to uphold property quality
7. Oversee the provision and upkeep of furnishings, appliances, and communal amenities
8. Respond appropriately to reports of issues or disputes, following established procedures
9. Handle feedback, concerns, and complaints in a timely and constructive manner
10. Monitor and address tenancy breaches in line with relevant frameworks
11. Keep s...