Enforcement Team Administrator
Location: Staffordshire (Hybrid)
Salary: GBP 24,570
Hours: Monday : Friday shifts 8am:4.30pm or 8.30am:5pm
We are seeking a highly organised and proactive Enforcement Team Administrator to join the Enforcement department of an established organisation operating within the financial services sector.
This role offers the opportunity to work within a fast-paced operational team, providing vital administrative and coordination support to Enforcement Agents and senior leadership. The successful candidate will play a key role in ensuring the smooth day-to-day running of the Enforcement team by allocating workloads, maintaining accurate records, and liaising with internal departments, clients, and field-based agents.
Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer service. They offer a supportive and structured working environment with clear expectations and opportunities for development.
Benefits As An Enforcement Team Administrator
* GBP 24,570 annual salary
* 25 days annual leave plus bank holidays
* Mandatory office shutdown between Christmas and New Year
* Company pension scheme
* Company sick pay scheme
* Eye care vouchers
* Workplace mental health initiatives
* Regular company social events
* Free secure onsite parking
Key Responsibilities As An Enforcement Team Administrator
* Allocating and reviewing caseloads for Enforcement Agents
* Providing daily administrative support to the Enforcement Team Manager and Head of Enforcement
* Completing daily, weekly, and monthly planning activities
* Monitoring Enforcement Agent activity and cleansing records where required
* Liaising with Enforcement Agents and clients on a daily basis
* Managing incoming calls and emails and updating case management systems
* Tracking and monitoring Enforcement Agent vehicles
* Reviewing and maintaining Enforcement Agent certification records
* Supporting Enforcement Agent banking processes alongside the Accounts and Finance teams
* Assisting with Enforcement Agent recruitment processes
* Creating and maintaining spreadsheets and internal documentation
* Working collaboratively with other departments across the business
Requirements As An Enforcement Team Administrator
* Previous experience within an administrative role
* Experience working within the enforcement or debt collection industry is desirable
* Strong organisational skills with the ability to manage multiple tasks and deadlines
* High attention to detail and accuracy when handling data and documentation
* Confident using Microsoft Office applications, particularly Excel
* Ability to work independently as well as collaboratively within a team
* Self-motivated, adaptable, and able to manage a varied workload in a fast-paced environment
Successful candidates will be required to complete relevant background checks prior to employment.
Apply today to discuss the role in more detail
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