Overview
Sales Consultant / Advisor required for a large property developer. Bath based. Excellent salary and OTE.
Responsibilities
* Help customers identify and purchase a new home and ensure they receive exemplar service through the process.
* Report to the Sales Team Leader and assist the line manager in dealing with enquiries, managing customers' expectations and demonstrating KPIs.
* Maintain sales targets on the project in accordance with the business forecast and budget.
* Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+.
* Ensure compliance with Sales Department processes, procedures and reporting.
* Adhere to Group Health and Safety standards.
* Act in accordance with company Culture and Values of "+Our Vision" commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live.
* Qualify enquiries and book and confirm appointments.
* Deal with and support agents and introducers to close deals, building and maintaining relationships.
* Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the International market.
* Liaise with buyers, agencies and client solicitors to ensure deadlines are met and queries answered.
* Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets.
* Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, and delivering exceptional service and behaviour to all customers.
* Demonstrate the highest level of professionalism at all times and with everyone you come into contact with.
* Create and maintain rewarding relationships with all customers; face to face, on the phone, by email.
* Provide exceptional customer service to all you come into contact with.
* Proactively manage every customer so each customer is more than very satisfied with the service they receive.
* Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels.
* Manage and check all documentation required to ensure consumer code compliance.
* Liaise with the project and customer service departments as required.
* Proactively work to devise and suggest new marketing ideas to drive new lead generation for the developments.
Experience & Qualifications
* Experience of similar residential schemes or property industry is required.
* IT literate with Microsoft Office, Outlook, Excel.
* Comfortable with conducting virtual appointments for the development.
* Strong interpersonal skills and presentation skills.
Person Specification
* Proactive, self-driven, results-oriented with a positive outlook.
* Having the right attitude and transparency.
* High degree of personal loyalty & integrity.
* Keen to deliver exceptional customer service.
* Flexible and reliable.
* Credible and comfortable in dealing with a wide variety of stakeholders.
* Reliable, tolerant, and determined.
* Team player.
* Empathic communicator, able to see things from the other person's point of view.
* Well-presented and business like.
Package & Benefits
* 25 days annual leave, increasing with service to 33 days.
* Health and wellbeing benefits including Private Medical Insurance.
* Lifestyle benefits including access to an online discount platform.
* Private pension plan.
* Group life assurance.
Working Hours
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
#J-18808-Ljbffr