Service Team Manager
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Sandown Newbury
An opportunity has arisen to join us as a Service Team Manager at Sandown Newbury. The Service Team Manager is responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
To work with the workshop team to achieve the highest possible levels of performance.
Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work
Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns
To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
To ensure that invoicing is accurate and completed on time.
To take responsibility for sub contracted repairs and ensure the work has been completed.
Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team. xsngvjr
Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager
Hours of Work:Monday Friday hour unpaid break)
(One day per week with an 18:30 finish on a rota basis)
Saturday working on a rota basis will also be a requirement of the role, to be paid as extra hours
Total hours 45.5 per week.
* Accredited Mercedes-Benz training
* Up to 25 Days annual leave plus bank holidays
* Pension Scheme with employer contributions
* Employee Assistance Programme
* Eyecare Vouchers
* Cycle to work scheme
* £400 Employee referral scheme
* Life Assurance Policy
* Staff Discounts MOTs and Repair
* Staff Retail Purchase Scheme
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* Referral programme
* Sick pay
* Store discount