Company Description
Do you want to join a rapidly expanding, forward thinking and agile organisation that provides an opportunity to grow together?
If you have ambitions to play a key part in driving our business forwards, then we want you to join us at an exciting time of development and growth to realize your full potential.
Working with a large portfolio of public and private sector clients, our UK based organisation comprises several divisions including Mechanical & Electrical, Construction, Projects, Reactive, FM, Small Works and other associated trades.
Here at BJF, we have a fantastic opportunity to join our exciting and expanding construction biased business, where YOU can help support the FM team as a Contract Administrator.
Position
* Provide administrative support to the FM (Facilities Management) Business Unit, ensuring that all operations and procedures are always carried out to the required standards.
* Provide excellent customer service by managing client expectations and ensuring information is communicated between the team and customers.
* Support the delivery teams to ensure the team achieves contractual KPIs.
* Perform with an understanding of business requirements and changes, ensuring continuous improvement.
* Ensure all telephone calls are answered and dealt with in an efficient and competent manner, according to the SLA (Service Level Agreement) for the Contract(s).
* Interrogate clients and BJF Group CAFM systems to provide statistical reports on Help Desk related procedures.
* Ensure that the CAFM systems are fully maintained and updated at all times.
Requirements
* Previous experience in an office environment and communicating over the phone.
* IT literate with experience on Microsoft packages such as Excel and Word.
* Positive approach, resilient, determined, and goal-oriented.
* Ability to communicate efficiently, reflecting high standards of integrity, quality, customer service, and health and safety.
* Results/task-oriented, attention to detail, and accuracy.
* Self-motivated and systematic.
* Commitment to continuous improvement.
Other Information
* Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays).
* Group Pension Scheme: Provided by Royal London to save for your future.
* Free Eyesight Test: Specsavers.
* Company Funded Health Cash Plan: Helping you spread the cost of essential healthcare like trips to the dentist.
* Remote GP Access: Speedy access to a GP by telephone or online plus electronic prescriptions.
* 24/7 EAP Service: Free advice, counselling, and support for you and your family whenever you need it.
* Discounted Gym Membership: At more than 3,000 gyms across the UK.
* Better BJF Initiative: Wellbeing and mental health champions readily available at work.
Employee Referral Scheme: Recommend a personal connection to us and claim a cash reward for their successful hire.
At BJF we look for people who seek:
A career that will challenge and motivate.
A flexible, supportive, and caring environment.
The opportunity to progress, make key decisions, and own their future.
A high level of variety in day-to-day work life.
TEAMS Values by BJF Group
Trusted: Open, honest, and transparent.
Excellent: The best in everything we do.
Agile: At the forefront of change.
Motivated: Driven to continuously improve together.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; or, whether they are married or in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing, or intend to undergo gender reassignment.
Awarded Silver Armed Forces Covenant Employer Recognition Scheme (2022)
Awarded ‘Management Team of the Year’ at the Surrey Kent Sussex (SKS250) 250 Awards (2022)
Finalists of the Southeast Construction Awards in the Best Construction Project and Best Construction Contractor categories (2021)
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