We are seeking a highly motivated Business Support Team Member to join our friendly and busy team. This is a fantastic opportunity for someone who thrives in a fast-paced office environment and wants to make a real impact by supporting both colleagues and clients to achieve their best.
This role requires someone who is adaptable, detail-oriented, organised, and confident using their initiative. You will be at the heart of day-to-day operations, ensuring the smooth delivery of our services and contributing to our overall business efficiency.
Key Responsibilities:
* Provide daily proactive administrative support to internal teams and external clients & learners
* Use Microsoft Office applications to produce documents, reports and presentations
* Maintain and update internal systems and shared resources (e.g. SharePoint, Bud, ACT!, HubSpot)
* Liaise with clients and delegates via email, phone, and video platforms
* Assist in the coordination of training programmes and client events
* First point of contact for phone calls and visitors to the office
* Maintain confidentiality, professionalism and a high standard of customer care
* Support the wider team with data input, analysis, and general office tasks as needed
Essential Requirements:
* Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Office 365, Teams/Zoom
* Excellent communication skills, both written and verbal
* Strong organisational skills and attention to detail
* Ability to work under pressure and manage multiple & changing priorities
* Demonstrate initiative, reliability, and a team-first attitude
* Discretion, empathy, and the ability to manage confidential information
Desirable, but not essential, Experience:
* Previous experience working in an office or support role
* Familiarity with management information systems
* Understanding of Trailblazer Apprenticeships
* Experience with data entry, analysis, and reporting
* Tech-Savvy and AI knowledge
What We Offer:
* A supportive, inclusive, and humour-filled team environment
* Modern, self-contained countryside offices with free parking
* Located just one minute off the A64 between Leeds and York
* Opportunities for career growth and development
* Flexible and family-friendly working considered
* Commitment to equality, diversity, and inclusion
About Us:
At ioda Limited, we’re not your typical training and consultancy company. We’re a team of passionate, like-minded professionals based in Tadcaster, North Yorkshire, who believe in making a difference through innovative, engaging, and people-first development solutions. We specialise in Leadership & Management Development, Equality, Diversity & Inclusion, Coaching & Mentoring, Personal Effectiveness, and Trailblazer Apprenticeships.
We pride ourselves on creating a positive, inclusive environment where everyone has a voice and contributes to the ongoing success and direction of our business. With career progression opportunities available, now is a great time to join our growing organisation.