Overview
You will be an experienced Receptionist or have previous customer service experience who will provide excellent service to clients and colleagues at our state-of-the-art Veterinary oncology & soft tissue Hospital in Guildford. You will report to the Front of House Supervisor and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their owners, improving the service delivery and patient journey.
Together we will demonstrate safe, clinical decision-making and expert care together with compassionate communication for patients referred to AURA Veterinary. You will be care driven, exceptionally organised, thorough, have excellent communication skills and be able to operate in a 24/7 team environment.
Responsibilities
* Provide excellent service to clients and colleagues at the Veterinary oncology & soft tissue Hospital in Guildford.
* Report to the Front of House Supervisor and work collaboratively with team members to meet the needs of patients and their owners.
* Contribute to safe, compassionate communication and clinical decision-making for referred patients.
Qualifications
* Experience as a Receptionist or in customer service.
* Excellent communication skills.
* Ability to operate in a 24/7 team environment.
* Care-driven, exceptionally organised, thorough.
Benefits
* Workplace pension scheme
* Enhanced maternity/paternity leave
* Recruitment referral reward scheme
* Death in service scheme
* Employee Pet Treatment discounts
* Free parking
* Weekly fresh fruit delivery
* Wellness program includes: On-line GP access, Unlimited mental health counselling, Savings and Discounts via BenefitHub, Employee Assistance Programme and annual flu jab.
Notes
Please see the full job description for more details.
To apply, please send your CV and cover letter to Recruitment@auravet.com
Early applications are encouraged and we reserve the right to close for applications before the closing date.
Equality Diversity & Inclusion (EDI) Statement
At AURA, we believe in the power of diversity and inclusion to drive innovation and excellence. We are committed to building a workforce that embraces the world we live in. We provide equal opportunities for all applicants and employees, ensuring fair and unbiased recruitment processes and encouraging an inclusive work environment.
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