Eastbourne Vets are seeking a reliable and professional Receptionist to join our team. You will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organisational skills, be proficient in office tasks, and possess strong communication skills.
Your day-to-day
Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our Pet Health Club and pet insurance. Maintain a clean reception area. Adhere to all practice and reception policies for excellent client service.
Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail. Complete Pet Health Club applications and 4-week free insurance. Perform other duties as required by the practice.
Join a team you are proud to be a part of
At Eastbourne Vets, we pride ourselves on providing exceptional veterinary care. We work to high clinical standards and have state-of-the-art equipment. We are a 3-branch small animal practice based in Eastbourne, consisting of 4 Veterinary Surgeons (including 1 certificate holder for internal medicine), 8 Registered Veterinary Nurses, and 6 Receptionists.
Your shift pattern
The role entails 40 hours per week over a variety of shifts between 8:30 am - 7:30 pm, over either 4 or 5 days if full-time. We are also open to part-time applicants. You will be required to work 1:6 Saturdays between 8:30 am - 12:30 pm, with TOIL.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback with numerous retailers
* Pension scheme
* Discounted staff pet care
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