Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?
Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently looking for an experienced Resident Liaison Officer in refurbishment projects to join them on an initial 6 month FTC, with the opportunity to be made permanent after the contract has finished. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
* Yearly bonus incentives
* Private health care
* Further career growth
* Generous annual leave entitlement + bank holidays
What are we looking for?
* Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector
* Strong communication and interpersonal skills, with a customer-first approach
* Understanding of kitchen and bathroom refurbishment works
* Experience working in occupied social housing environments
Key Responsibilities:
* Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
* Conduct pre-start visits to explain the scope of works and answer resident queries
* Manage complaints and resolve issues sensitively and professionally
* Organise and attend resident meetings, open days, and progress updates
* Ensure residents are aware of health and safety procedures and property access needs
* Support vulnerable residents and ensure special requirements or adjustments are considered
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