Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£29,000 per annum plus fantastic benefits
Closing Date: 22nd August 2025
In a Nutshell
We're actively seeking a Spa Assistant Reception Manager to join our team in the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing standards of guest care, as well as being responsible for the overall management of the spa reception desk to ensure that all guests, members, and day spa visitors have the most enjoyable experience possible.
The role includes duty management shifts, guest relations, and managing feedback. The Spa is open seven days a week from 6:00 am to 10:00 pm, so flexibility is essential, and you would be expected to work a variety of shifts.
Key Responsibilities
* Ensuring a smooth guest journey throughout the Spa
* Motivating and inspiring the spa reception team through training and coaching
* Maintaining a welcoming front of house environment and providing a warm welcome to all guests
* Developing processes and procedures in collaboration with the Spa Front of House Manager to ensure smooth operations, including SOPs, health and safety, and IT systems
* Upselling retail products and treatments to maximize revenue
Join our team and enjoy a range of incredible benefits, along with opportunities for recognition and reward for your excellent performance!
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