Marketplace Assistant | London | Salary up to £28k
The Marketplace Assistant will play a key role in supporting new sellers as they join the marketplace platform, guiding them through onboarding, product setup, compliance checks and early stage account development.
This role is ideal for someone early in their career who is keen to build experience within ecommerce, marketplaces or digital retail.
Key Responsibilities
Support the onboarding of new marketplace sellers, ensuring a smooth and professional introduction to the platform
Guide sellers through systems, tools, processes and platform requirements
Assist with seller vetting, compliance checks and account setup processes
Help ensure all sellers meet legal, regulatory and trading standards
Support sellers with product listings, content setup and launch readiness
Work with internal teams to resolve technical, operational or account issues quickly
Provide day to day support to sellers during their introductory period
Track onboarding progress, key metrics and seller performance during the first few months
Support product onboarding, ensuring listings are accurate and go live on time
Prepare handovers of new sellers into the account management team, highlighting key opportunities and performance indicators
Deliver training and onboarding support sessions to new sellers
Liaise with teams across finance, compliance, marketing and operations to improve seller experience
Manage seller enquiries through Zendesk or similar systems, ensuring timely responses
Produce regular reports to track onboarding success and identify improvements
Contribute ideas to improve onboarding processes, systems and seller satisfaction
About You
Strong interest in ecommerce, marketplaces or digital retail, gained through work, internships or relevant studies
Excellent communication skills with a customer first mindset
Highly organised with strong attention to detail
Able to multitask, prioritise workload and meet deadlines in a fast paced environment
Confident using Excel and working with data, formulas and reports
Problem solver who enjoys helping others and finding solutions
Collaborative team player who works well across departments
Professional, positive and eager to learn
Experience with product listings, ecommerce platforms or Zendesk would be beneficial
Why Join...
Join a business investing heavily in ecommerce and marketplace growth
Excellent entry point into one of the fastest growing areas of online retail
Gain valuable exposure across seller management, operations and digital trading
Work in a collaborative and supportive team environment
Strong career development opportunities
Competitive salary and benefits package
Apply today to be considered and find out more!
BH36033