Customer Service Advisor
Salary: £12.60 per hour
Location: Inverness Retail Park and Nairn Business Park
Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests, via telephone, email and web chat Logging of all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role. What you'll bring The ability to communicate effectively, both verbally and in writing Passion about customer service Willingness to learn The ability to work both independently and in a team environment Good analytical skills Ability to work under pressure If you feel that you fit the above criteria, then apply today!
TPBN1_UKTJ