The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate, expected to work quickly, proactively, and accurately in a fast-paced environment to deliver a high-quality and comprehensive service.
The post holder will interact with a variety of customers, both internal and external to the Trust, building excellent working relationships and providing an efficient, effective, and professional reception service.
The post holder will work as part of the Facilities Team, collaborating closely with colleagues and providing flexible, comprehensive support, including covering for colleagues when necessary, with full training provided.
Main duties of the job
* Assist with room booking requests/queries via telephone or email, booking rooms on behalf of users and escalating issues to the Manager.
* Use the MICAD Room Booking System to ensure no double bookings occur.
* Cancel or reschedule bookings as needed to prioritize meetings.
* Act as the first point of contact for visitors, ensuring a welcoming, courteous, and professional attitude at all times.
* Ensure all visitors sign in and out and are provided with relevant identification.
* Notify staff of visitor arrivals as appropriate.
* Carry out reception duties and processes in a timely and accurate manner.
* Respond to emails received in the 'generic reception email' account and handle requests or queries.
* Prepare meeting rooms before use, ensuring AV equipment is operational.
* Coordinate with the Logistic Team to ensure room layouts are correct and partitions are adjusted as needed.
* Process parking payments (cash and card) and liaise with the Help Desk Team regarding new payments.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, as well as specialist services across Greater Manchester and beyond.
Greater Manchester offers a vibrant environment, from scenic countryside to lively city life, with a warm northern welcome characterized by friendliness, humor, and generosity.
Our staff enjoy their work, opportunities for development, and are encouraged to innovate to improve patient care.
Job responsibilities
See attached job description and person specification.
Band
Shift details: Saturday (midnight to midnight), any weekday after 8 pm and before 6 am, and all hours on Sundays and Public Holidays (midnight to midnight).
Additional benefits include:
* 27 days annual leave plus bank holidays, increasing to 29 after 5 years and 33 after 10 years
* Cycle to work scheme
* Salary sacrifice car scheme
* Blue Light Card discounts
Person Specification
* Educated to GCSE level
* NVQ in Customer Service
* Experience in Customer Service
* Ability to use own initiative
* Polite and friendly demeanor
* Ability to handle complaints
* Previous NHS experience
* Ability to work in a busy environment
* Knowledge of AV systems and troubleshooting skills
* Flexible approach and willingness to take additional shifts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.
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