Summary
We're looking for a highly creative and commercially minded Food Store Design & Format Manager to shape the future of our food retail environments. This role blends strategic thinking with hands on design delivery, ensuring our stores inspire customers, strengthen brand identity, and support operational excellence. Aligning with our food business and category innovation and growth ambition.
You’ll lead the end to end design process for food formats, fixtures, and customer experiences, working closely with cross functional teams to bring concepts to life across our estate. This role requires you to work from our Waterside Support Office 1‑2 days per week and the other remotely from stores.
What You Will Do
* Lead the design and development of new food store concepts, layouts, and in store experiences, partnering with the Lead Foods Store Design & Format Manager and working closely with the Head of Store Design (Food, Architecture & Services).
* Drive innovation across fixtures, merchandising solutions, customer flow, and overall shopability, ensuring concepts respond to customer needs and commercial goals.
* Translate brand strategy and commercial objectives into compelling physical environments, equipment solutions and scalable design toolkits.
* Manage multiple design projects from early ideation through to implementation, using customer insight, data and performance analysis to refine and evolve concepts.
* Ensure all designs follow brand guardrails, accessibility and sustainability standards, and operational requirements, producing clear briefs, guidelines and toolkits for rollout.
Who You Will Be
* An experienced retail or food/hospitality environment designer with a portfolio that demonstrates customer centric concept development and problem solving.
* A creative yet commercially minded thinker who balances innovation with practicality, operational constraints and cost effective solutions.
* A confident communicator and stakeholder manager who can lead projects, influence decisions and present concepts to senior teams.
* Collaborative, adaptable and energised by fast paced retail transformation with resilience and a drive to challenge the norm and deliver future fit environments.
* Skilled in relevant design tools (AutoCAD, SketchUp, Revit, Adobe Creative Suite preferable), proficient in Microsoft Office, and ideally degree qualified (though not essential).
Who You Will Work With
* Heads of Trade, senior retail teams and trading/operations partners across the business.
* SRD teams and display planners on concept execution and shopability solutions.
* Property functions including construction, planning, procurement, tech spec and programme teams.
* External design agencies and suppliers, collaborating to deliver high quality concepts and equipment solutions.
* Site teams across construction environments, articulating design intent and ensuring standards are met.
What's in it for you
* 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
* Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
* A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take your marks and apply today.
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