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Customer Experience Leader - Full Time - Royston, Royston
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Client:
Location:
Royston, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
3db8cf61da29
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
Overview
McDonald's is one of the most recognized brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We live by these values daily, fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.
The Customer Experience Leader role is driven by a desire to continuously improve the customer experience. This key role places you at the heart of our business in the customer dining areas. Your primary responsibilities include welcoming customers into the restaurant and creating 'feel-good moments' during their visit. You will work closely with the management team to suggest improvements to our service experience, utilizing your training and skills.
As part of a fast-paced, energetic team, you will be crucial in delivering exceptional service. Building genuine rapport with customers and colleagues is essential. You should be able to uplift others' moods, inspire performance, and exceed customer expectations. Respectfulness, resilience under pressure, and proactive suggestions for improvement are vital. Expertise in customer recovery and creating positive experiences is required. Maintaining high energy levels while working efficiently and productively is essential.
In this dynamic environment, we seek individuals with a genuine smile, enthusiasm, energy, and the ability to connect with customers, making them feel valued.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.
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