What You Can Expect : Main Activities: Assist in managing the day-to-day operations of the warehouse, making the most efficient use of resources available, both staff and space Organise the warehouse areas, making the best and most efficient use of space, taking into account customer, company and product requirements Ensure that all procedures are followed and detailed records are kept, for Goods In, Goods Out, Quarantine and other processes. Ensure that all warehouse activities are closely supervised and managed and any issues immediately reported and escalated Liaising with internal and external customers, in a professional and courteous manner Process customer (RMA’s) return merchandise authorisations Loading & unloading procedures are followed. When loading vehicles ensure the load is Correct Fit for Transit NO evidence of damage All equipment to assist the driver is available Constantly review processes and systems and recommend improvements and changes Ensure that customers are invoiced for all chargeable warehouse activities on a monthly basis Organise all activities & assign jobs accordingly for staff Assist in the managing of stock control: goods receipt, storage, retrieval and timely picking of goods, shipment loading & transferring, document recording and data entry into system Ensure that cyclical, stock checks and weekly, monthly and annual checks/audits are undertaken and are accurate Ensure Warehouse and yard are clean and tidy at all times Investigate and report on any warehouse issues for damaged or missing stock Implement any corrective actions that come from investigations of issues Develop staff skills as required. Ensure that the workplace’s health and safety requirements are met and undertake quarterly audits and weekly inspections and safety tours Take responsibility for the security of the building Maintain housekeeping of warehouse and surrounding area Issue Inventory reports to customers Look for and implement cost reduction measures in all aspects of warehouse activities Work with auditors to check and verify stock during inventory events Promote constant motivation among staff to strive for an efficient and effective warehouse Adhere to the company’s Health & Safety policy at all times Maintain the standards of the company as defined in ISO9001, ISO14001 and ISO 45001. Ensure that all processes are adhered to In addition to your normal duties, you may be required to undertake other duties in line with the needs of the business and flexibility should be recognised as paramount to the role You may on occasion be required to work in other sites as workload dictates What You Bring: Key Skills and Experience: Two years’ experience in a high value, high tech environment is essential. Excellent IT knowledge and warehouse systems knowledge essential Commercially astute with direct customer service experience of working closely with customers on a regular basis is essential Good People management skills Good team member who can also work on own initiative A Flexible and can-do attitude Good organisation and communication skills Knowledge of Health and Safety legislation Warehouse Admin, stock control, including perpetual stock checks and reporting Counterbalance, Reach Truck, Forklift Truck, Powered Pedestrian Truck and driving licences