Your newpany
We are currently recruiting 2plaints handlers to work for a Housing Association. These are temporary roles initially for 3 months but likely to be extended.
Your new role
As aplaint's handler, you will deal with calls from tenants who have an ongoing issue with their property, and you will be able to offer an empathetic ear and be able to support them with the resolution of theirplaint. You will either resolve the issue first hand on the call or you will be able to escalate if further support is required. You will be expected to record all information surrounding theplaint, and you will also be responsible for typing up any correspondence and ensuring it is sent out to the tenant or whoever it requires to be sent too.
This is a full-time role, working Monday–Friday 9-5pm, training will take place at the office based in Birchwood, but once training isplete you will mainly work from home, but you will be required to attend the office once every fortnight on a Tuesday, so you must be able tomute, and live within a reasonable distance.
What you'll need to succeed
The successful candidate/s must have housingplaints handling experience or high level customer resolution experience. Excellentmunication skills will be essential along with patience and resilience, as at times you will deal withplex cases, and you will be speaking with irate customers. You will be required to hold GCSE in maths and English at grade c or above or the equivalent.
What you'll get in return
You will receive apetitive hourly rate with holiday accrual, hybrid working and free car parking at the office.