Location: London Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH426876_1762171954 Posted: 16 days ago
Field IT Support Engineer (SC) - London (Field-Based)
Rate: £180-£220 per day
Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)
Contract: 6 Month (Inside IR35) Agency contract | Start: ASAP
Join a Ring-Fenced Team of 15 engineers supporting multiple London customers (incl. government & banking). You'll cover sickness/holiday, resource-on-demand and project work across sites. SC clearance is required (DV welcome).
Work on MoD sites means MOD nationality rules apply. Clean UK driving licence essential; you may occasionally drive a customer-supplied vehicle to satellite locations.
The role
1. Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).
2. macOS (Mac & MacBook) setup and support.
3. O365/Teams support; Apple/Android mobile device support.
4. Wireless connectivity & fault diagnostics.
5. Floorwalking/Tech Bar: walk-up fixes, user coaching, great customer comms.
6. OS housekeeping: shortcuts, printers, network drive mapping.
7. Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).
8. Basic Wintel/server: HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.
9. Cisco: basic knowledge/troubleshooting on switches/ports.
Must have
10. Active SC (or re-clearable) and able to meet MOD nationality requirements; DV advantageous.
11. Proven deskside/field support experience; confident customer manner.
12. Full UK driving licence; willingness to travel across London/satellite sites.
13. Flexibility to work any shift within 07:00-19:00.
Nice to have
14. Apple Business Manager/Intune/SCCM exposure.
15. ITSM tools (ServiceNow/Remedy).
16. Vendor accreditations (HP/Dell/Lenovo).
Apply
Please reply with:
17. CV (Word/PDF)
18. Clearance status (SC/DV + dates)
19. Availability/notice and day rate
20. Home postcode (for travel)
21. Best number/time for a quick call
We're an equal opportunities agency and welcome applications from all suitably qualified candidates.