Direct message the job poster from Nine Twenty Recruitment
We deliver comprehensive IT solutions that keep your business connected, secure, and future-ready.
Our team provides hands-on support and strategic guidance across modern workplace solutions, cloud services, and cybersecurity. Working with leading technology partners like Microsoft, we ensure you have access to the best tools and expertise for your business needs.
We’re always looking for talented individuals who are passionate about technology and delivering exceptional service. As an independent managed service provider, we are committed to helping businesses thrive, we value expertise, innovation, and a genuine desire to make a difference
Key Responsibilities:
* Act as the final technical escalation point, assisting with complex IT issues.
* Provide expert-level technical troubleshooting, diagnosis, and resolution.
* Support server infrastructure, networking, and cloud-based services.
* Work closely with 1st and 2nd line support teams, providing mentorship and technical guidance.
* Ensure timely resolution of critical IT service requests.
* Stay updated on the latest technology trends and proactively improve our service offerings
What We're Looking For:
* Proven 3rd line technical support experience in IT.
* Strong expertise in Windows Server, Active Directory, Networking (TCP/IP, DNS, DHCP, VPNs), and Cloud Services (Azure, Microsoft 365).
* Excellent problem-solving skills, able to handle high-pressure situations effectively.
* Experience working with managed service providers (MSPs).
* Relevant certifications (Microsoft, Cisco, ITIL or CompTIA) are a plus.
Experience & Qualifications Required:
* Minimum of 5 years' experience in 3rd Line IT Support, acting as a point of technical escalation in a Managed Service Provider (MSP) environment.
Expert-level proficiency in IT systems administration, including:
* Windows Server (2016, 2019, 2022) – Active Directory, Group Policy, DNS, DHCP.
* Advanced Networking – Firewalls, VPNs, VLANs, TCP/IP, DNS, DHCP, SD-WAN, Wi-Fi security.
* Scripting & Automation – PowerShell, Bash, Python (preferred).
* Backup & Disaster Recovery solutions – Veeam, Datto, Azure Backup.
Certifications & Accreditations (Highly Desirable):
* Cisco Certified: CCNA, CCNP (Enterprise or Security).
* CompTIA: Network+, Security+, Cloud+.
Soft Skills & Professional Attributes:
* Proven ability to work under pressure and resolve critical incidents promptly.
* Strong documentation and technical reporting skills.
* A mentorship mindset, supporting junior engineers and fostering technical growth within the team.
* Customer-focused, with excellent communication skills to liaise with non-technical stakeholders.
* Proactive mindset, with a passion for continuous learning and staying ahead of technology trends.
Apply now for an immediate interview.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Nine Twenty Recruitment by 2x
Get notified about new Support Engineer jobs in Glasgow, Scotland, United Kingdom.
Glasgow City, Scotland, United Kingdom 6 days ago
East Kilbride, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 1 day ago
Bathgate, Scotland, United Kingdom 18 hours ago
Cumbernauld, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 1 month ago
Dalry, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 3 days ago
Cumbernauld, Scotland, United Kingdom 1 month ago
2nd Line Remote End User Support Engineer, Erskine
Erskine, Scotland, United Kingdom 4 weeks ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 3 days ago
Glasgow, Scotland, United Kingdom 1 week ago
Infrastructure Engineer (Systems)- eHealth - Digital Operations
Bothwell, Scotland, United Kingdom 4 days ago
Cumbernauld, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 1 day ago
Junior Field Service Engineer, Medical Diagnostics
Glasgow, Scotland, United Kingdom 1 month ago
Senior Technical Operator - Line Engineer - East Kilbride
East Kilbride, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 6 days ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow City, Scotland, United Kingdom 3 weeks ago
Glasgow City, Scotland, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr