Salary: £30,000 - 70,000 per year Requirements: Hands-on experience supporting and managing AWS production environments Good understanding of AWS services (EC2, S3, RDS, Elasticache, EKS, VPC, etc.) 3 years of experience as a DevOps Engineer, Systems Administrator, or in a similar role Experience with infrastructure as code (IaC) tools like Terraform, CloudFormation, or Ansible Strong incident management and troubleshooting experience Good Linux and networking fundamentals Experience with containerization and orchestration (Docker, Kubernetes) Knowledge of networking, security principles, and best practices in a cloud environment Familiarity with monitoring and logging tools (Prometheus, Grafana, Loki, CloudWatch, PRTG) Experience working with SLAs, runbooks and service-based delivery models Clear communication skills, particularly during customer-impacting incidents Strong problem-solving skills with a focus on root cause analysis Excellent communication and collaboration abilities Ability to work in a fast-paced, 24/7 production environment Passion for continuous learning and improvement Experience working in multi-location or follow-the-sun teams Exposure to audit or compliance-driven operations Responsibilities: Operate and support production AWS environments supporting customer systems within the managed services operational team Perform routine operational tasks including patching, upgrades, backups, certificate renewals, capacity housekeeping and scheduled maintenance Ensure platforms remain secure, available and supportable in line with internal standards Support the team with on-call rota escalations Act as a primary responder within the team for operational AWS-related incidents Triage, mitigate, and restore service within agreed SLAs Produce incident reports and root cause analysis, owning follow-up actions to prevent recurrence Maintain and improve monitoring and alerting for AWS centric services Create, maintain and execute operational runbooks for common service scenarios Ensure alerts are actionable and correctly routed across UK and Pune teams Execute approved infrastructure and platform changes safely and consistently Support releases from an operational readiness perspective, including validation and rollback planning Participate in change reviews, highlighting operational risk and mitigation Operate AWS services in line with Idox security policies and managed service requirements Ensure systems meet security and internal governance standards, including data encryption, access controls and logging Collaborate with the security operations team to conduct regular security audits and vulnerability assessments, implementing remediation as needed Enforce best practices in AWS identity and access management (IAM) Work closely with internal teams to understand application requirements and provide infrastructure solutions Advocate for best practices in infrastructure management and cloud operations Communicate clearly with stakeholders, providing updates on system performance, incidents and project status Provide operational ownership for assigned cloud-based services and assist with on-call team escalations as required Contribute to service reviews with clear operational updates and improvement recommendations Support Managed Services leadership with service health and stability insights Technologies: AWS Ansible Cloud CloudWatch DevOps Docker EC2 Grafana IAM Support Kubernetes Linux Prometheus Security Terraform More: We are a software solutions company dedicated to powering the performance of government and industry, driving productivity and enhancing user experience. Our solutions are built collaboratively with experts, ensuring exceptional functionality and efficient workflows tailored to regulated environments. We employ over 700 staff globally, with a presence in the UK, Europe, North America, and Asia. This role offers the flexibility of hybrid remote work in Woking GU21 5SB, with potential travel to meet colleagues. last updated 24 week of 2026