L'Oréal Luxe Multi-Brand Team Manager House of Fraser Croydon (37.5 Hours)
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide.
As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success.
L’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store.
Key Responsibilities
* Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience, ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
* Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
* Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms.
Driving Retail Performance
* Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability.
* Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands.
* Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
* Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
* Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
* Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
* Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
* Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Operational Excellence
* Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment.
* Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
* Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management
Deliverables/Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged High performance Team
* Development of Team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
* Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
* Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
* Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
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