We are looking for a Customer Liaison Officer to join the team of an established FM company in the Birmingham area on a temporary basis. Customer Liaison Officer Monday to Friday Birmingham patch £18 per hour via umbrella, paid weekly As a Customer Liaison Officer, your main duties will be: * Liaising with tenants regarding refurbishment projects or works being carried out on their properties * Ensuring tenants are kept up to date with work orders and progress, providing updates as necessary * Sending notice to access requests * Being the first point of contact for any queries or complaints, and ensuring they are handled efficiently * Visiting tenants and providing front-facing support as required * Handling all associated administrative work and reports * Managing inbound and outbound calls as required As a Customer Liaison Officer, you will need: * Previous experience in a similar role * FM or social housing experience * Good customer service experience * Proficiency in IT and Microsoft Office packages The benefits of this role include: * Career opportunities in an established company * 12-week contract We are particularly interested in speaking to any RLO / TLO / CLO / Resident Liaison Officer / Tenant Liaison Officer / Neighbourhood Officer / Repairs Sch...