Are you an exceptional leader now ready for the next challenge in your career? RLR have an incredible opportunity for you in the residential living industry! As Resident Services Manager you will lead the onsite customer service team for a fantastic build to rent asset in Leeds as they provide an exceptional resident experience. With more than 400 apartments (more to come!) and many exceptional amenities on-site there is massive potential and with the right leadership this will be a flagship property with a strong resident community at it’s core. Role : Resident Services Manager (Build to Rent) Location : Leeds Salary : Up to £45,000 Bonus Reach out to Francis at Residential Living Recruitment for more information and a full description! Role Overview: Line management of the Resident Services Team whilst supporting their development. Promote a customer service culture and ensure resident expectations are met. Delivery of agreed customer satisfaction targets Effective handling of customer complaints Implementation of resident events programme to promote community and engagement within the building Monitoring housekeeping operations to ensure that each site always remains presentable and within brand guidelines Ensuring that the property management system, Yardi is being used efficiently and updated accurately by the site teams. Ensuring that the communal areas & resident amenities are available, well-presented and maintained. Who we are looking for: Previous experience in providing the highest quality of customer experience and managing a team in a hospitality environment. An individual with a proven track record of managing operational processes and operating with honesty, integrity and intelligence. Excellent customer relationship skills and attention to detail. Previous experience of coaching and developing direct reports. Strong team player with a willingness to support others. Clear communication skills, verbally and in writing. We look forward to hearing from you and discussing this role further!