Are you organised, compassionate, and ready to play a vital role in supporting exemplary patient care? We're looking for a dedicated Medical Secretary to join our specialty teams, including FLS, and help us deliver an outstanding service every single day. As a key member of our administrative team, you will provide a comprehensive and proactive medical secretarial service, working closely with our Band 3 and Band 4 colleagues to ensure the smooth running of clinical activity. You'll take ownership of your workload, manage sensitive information with professionalism, and act as a reliable point of contact for patients, clinicians, and wider healthcare teams. No two days will be the same – you'll have the opportunity to work flexibly across a variety of specialties, gaining valuable experience and contributing to exceptional patient pathways wherever you’re needed most. If you are motivated, adaptable, and passionate about delivering an excellent patient experience, we’d love to have you on our team. Your skills truly make a difference.
Main duties of the job
* Provide professional and courteous communication with patients, colleagues, and external contacts via telephone, written correspondence, and face‑to‑face interactions.
* Manage daily correspondence, respond to queries, take messages for the specialty team, and ensure timely follow‑up.
* Liaise with multidisciplinary teams to coordinate and maintain accessible patient information.
* Manage clinic bookings, communicate directly with patients regarding appointments and follow‑ups, and ensure accurate scheduling using the clinic template.
* Provide secretarial support to clinicians.
* Prioritise your workload, attend team and Trust meetings, and support the wider admin team to meet targets.
* Handle patient‑related documents, escalates urgent items to clinicians, and maintain accurate filing.
* Prepare agendas, take and circulate meeting minutes, and ensure the timely flow of patient information.
* Maintain confidentiality and assist with patient check‑in and check‑out.
Benefits
At Somerset NHS Foundation Trust, we offer:
* Flexible working options to help you balance work and life.
* NHS pension scheme for long‑term financial security.
* Generous annual leave allowance to recharge and relax.
* A strong focus on career development to help you grow and achieve your potential.
* Access to a Blue Light Card, unlocking exclusive discounts on shopping, dining and leisure activities, as well as NHS‑specific perks to support you both inside and outside of work.
We are committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty and breathtaking coastlines, with vibrant cities like Bristol, Bath & Exeter just a short drive away – and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.
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