Job Summary
We are looking for a Client Support Assistant to join the team!
Application Deadline: 3 June 2026
Department: Client Support Team
Location: Newport
Compensation: £24,500 / year
About the role
This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and assist our team of conveyancers.
The role is largely administrative and a vital part of our post completion conveyancing process. Your key responsibilities include completing registrations, dealing with all Land Registry processes and requisitions, and liaising with clients, lenders, solicitors and colleagues. You will ensure all incoming correspondence – by post, email or telephone – is efficiently processed in line with agreed standards and KPIs.
You will be provided with training for the role, as well as further training for processes assigned to the wider Background Team, enabling you to move between different areas of the department to fulfil business needs.
Required Qualifications and Experience
* A minimum of two years administrative experience, ideally gained within the conveyancing or post completion environment.
* Demonstrable experience in providing exceptional client service, preferably over the telephone.
* Strong administrative skills, with the ability to multi‑task while maintaining attention to detail.
* Evidence of successfully working as part of a team.
* Proficiency with standard software, including Microsoft Office and Google; willingness to learn Customer Management Systems.
* Experience of working in a target‑focused environment, demonstrating the ability to achieve personal and department performance‑related targets.
Benefits
* Monthly and annual performance bonus
* 25‑30 days annual leave (depending on length of service) + bank holidays
* Additional day leave to celebrate your birthday
* Additional day following 100% attendance in the previous year
* Option to purchase up to five days leave
* Enhanced maternity and paternity leave
* Company sick pay
* Discounted gym membership
* Subsidised conveyancing
* Employee assistance scheme including counselling sessions
* Well‑being programmes
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