Head of Communications & Engagement, London
Client:
Capita
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3debc52fbc31
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Description
As the Head of Communications & Engagement, your impact will include:
* Spearheading the creation of frictionless, customer-centric communication pathways
* Cultivating robust relationships with key stakeholders to influence the future of pension communications
* Driving the adoption of cutting-edge digital solutions aligned with strategic goals
* Fostering a culture of excellence within the team, guiding professional growth and development
Focus Areas:
* Ensuring client understanding of digital solutions' strategic benefits
* Championing the integration of digital offerings
* Creating impactful collateral to bring digital concepts to life
* Innovating products such as derisking tools, interactive dashboards, and digital engagement platforms
Key Responsibilities include:
* Leading and motivating the strategic communications team, ensuring high-quality service and clear strategic direction
* Advising clients on appropriate communication and engagement strategies to meet their objectives
* Supporting revenue targets by recommending solutions and collaborating with operational and leadership teams
* Promoting the communications proposition in sales processes and enhancing Capita Pension Solutions' reputation
* Developing and maintaining strong client partnerships, working collaboratively across teams
* Providing strategic counsel to senior leadership
What are we looking for:
* Good understanding of UK Pension Schemes and operational knowledge
* Proven experience in delivering high-impact digital communications and engagement
* Experience in developing effective client/member digital communications
* Leadership experience in managing communications teams
* Ability to thrive in a fast-paced, multifaceted environment
* Proactive mindset with a focus on new opportunities
* Strong planning and strategic skills
* Highly responsive with a big-picture outlook
About Capita Pension Solutions:
Capita Pension Solutions is evolving its Strategy & Product function, defining strategic goals and developing market-leading products and services. We have ambitious plans for 2024 and beyond.
What’s in it for you?
* 23 days’ holiday (rising to 27) with options to buy extra leave
* Company-matched pension, life assurance, cycle2work scheme, extensive parental leave, and other benefits
* Volunteering days and access to Employee Network Groups promoting diversity and inclusion
Next steps:
Click ‘Apply now’ to submit your application. We are committed to equal opportunity and inclusive recruitment. For support or alternative formats, contact Iqbal at 07784 237318 or email us. Visit our website for more info on our inclusive practices.
Location:
Home-Based - GBR, United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Note: If you are not a passport holder of the country, a work permit may be required. Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details.
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