Social network you want to login/join with:
Library Experience Coordinator, Manchester
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: de0274bf9c5f
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
About the Role
As a Library Experience Coordinator, you will:
1. Take responsibility for service delivery and operational activity, providing positive and timely responses to customer feedback and escalated complaints.
2. Manage and support the Library Experience Advisers and Assistants to deliver consistently excellent services, face-to-face and online.
3. Work with other Library managers in planning, managing, and delivering projects supporting key organizational objectives.
As the successful candidate, you should:
1. Have a passion for, ability to, and experience in delivering high levels of customer service and effective communication.
2. Have experience managing or supervising a team within a customer service environment.
3. Be able to identify and resolve problems that arise on a day-to-day basis.
We have a full-time vacancy (35 hours per week). Evening, weekend, and bank holiday working will be required, and you will be part of a weekend on-call rota.
We welcome applications from those who are excited about the role and believe they can fulfill the responsibilities, even if they don't meet every requirement.
#J-18808-Ljbffr