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Vice President of Customer Success, slough
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Client:
Vertical Advantage
Location:
slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
A high-growth, digital-first consumer insights business is seeking a Vice President of Customer Success to lead some of its most significant client partnerships within the FMCG/CPG sector.
This is a key leadership role focused on driving commercial growth, deepening strategic relationships, and delivering high-impact behavioral insights that influence consumer decision-making at the point of purchase.
You will oversee a portfolio valued between £1M–£3M+, managing both delivery and growth while mentoring a high-performing client success team.
This is an opportunity to work at the intersection of behavioural science, AI-enabled research, and brand strategy—helping some of the world’s most recognised brands optimise packaging, shopper experiences, and in-market performance.
Key Responsibilities
* Lead Strategic Accounts: Own and grow a portfolio of high-value client relationships across the retail and FMCG landscape.
* Drive Commercial Growth: Develop strategic account plans, build executive-level partnerships, and maintain a healthy pipeline (£750K+ in active proposals).
* Deliver Strategic Value: Translate complex behavioral and shopper data into actionable insights that directly influence brand growth and consumer behavior.
* Cross-Functional Collaboration: Work closely with qualitative, quantitative, and AI/data science teams to deliver integrated research solutions.
* Team Leadership: Manage and mentor a team of insights professionals, fostering a high-performance and growth-oriented culture.
* Contribute to Company Strategy: Engage in cross-company initiatives, influence product development, and help shape the organization's evolution.
* Client Advocacy: Be the voice of the customer internally, ensuring solutions meet both short-term goals and long-term vision.
Required Experience:
* 7–9+ years in market research, customer success, shopper insights, or a closely related commercial/consulting role.
* Proven track record managing and growing large client portfolios, ideally with Fortune 500 or major FMCG/CPG clients.
* Strong understanding of traditional research (quant & qual) as well as digital/AI-enabled methodologies.
* Prior experience working on packaging insights, retail decision-making, or point-of-purchase strategy a plus.
* Strategic thinker with hands-on execution ability
* Collaborative, empowering leadership style
* Outstanding client communication and stakeholder management
* Strong commercial acumen and decision-making confidence
* Naturally curious, data-literate, and insights-driven
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