Overview
We are looking for a Customer Service Advisor to join a leading healthcare provider based in Harlow (CM19).
Immediate start
Hourly rate: £12.21
Working hours: Monday to Friday 09:00 - 17:00
Contract: 3 month temporary with the potential to go permanent after training
Do you love helping people through a process, enjoy problem solving and a great communicator?
Key responsibilities
* Handle incoming and outgoing calls from patients, carers, and healthcare professionals, providing accurate information and support.
* Schedule, amend, and confirm deliveries in line with service protocols.
* Manage patient records and update information accurately on the clinical system.
* Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
* Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
* Maintain confidentiality and comply with all data protection and patient privacy regulations.
* Follow scripts and protocols to ensure a consistent and high-quality service.
* Support service improvement initiatives by identifying common issues or bottlenecks.
Requirements / Qualifications
* Ideally you will be an experienced Customer Service Advisor or a call handler from a call centre background.
* Be an excellent communicator, computer literate and able to pick up systems quickly.
Additional information
Location: Harlow, CM19
Employer: Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service
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