Main area Maternity Grade NHS AfC: Band 2 Contract Fixed term: 12 months (Maternity leave cover) Hours Part time - 21.6 hours per week Job ref 177-ELEC-7106636
Employer James Paget University Hospitals NHS Foundation Trust Employer type NHS Site James Paget Hospital NHS FT Town Gorleston, Great Yarmouth Salary £24,169 per annum pro rata Salary period Yearly Closing 23/06/2025 23:59
NHS AfC: Band 2
The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service.
Patient and staff experience is important to us and these are the behaviours we live by:
* Putting patients first
* Aiming to get it right
* Recognising that everybody counts
* Doing everything openly and honestly
‘Prior consideration will be given to NHS At Risk staff within East of England'
Job overview
Overview
An exciting opportunity has arisen to join our Maternity administrative team as Ward Clerk.
The post will be an agile role, working across both inpatient and outpatient areas within Maternity, to suit the needs of the service. Our Ward Clerks provide 24-hour cover, 7 days a week. This post will involve working 21.6 hours per week, will involve working 12.5 hour shifts and will include working a mixture of days, nights and weekends for a 12 month fixed period to cover maternity leave within the team.
The successful applicant will be professional, flexible, motivated, fully computer literate and understand the importance of maintaining strict confidentiality at all times.
Ward Clerks are often the first point of contact with service users and their families; therefore, a smart appearance and calm and positive attitude is imperative to this position.
The role involves a varied range of administrative duties, providing crucial clerical support to the clinical midwifery team, ensuring the effective and efficient running of our Maternity Wards and Outpatient areas.
Main duties of the job
Summary of Post
To provide efficient and effective administrative support to the clinical team within Maternity inpatient and outpatient areas, including Central Delivery Suite, Ward 11 and Antenatal Clinic, according to service needs.
Working for our organisation
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Detailed job description and main responsibilities
Key duties and responsibilities
· To provide the first point of contact for the ward, unit or department for all enquiries received from patients’ relatives/carers, all trust staff and external agencies ensuring the correct management thereof in each particular case
· Answering the telephone, taking and recording of messages where required; ensuring correct team members are alerted to any action required
· To record, on a real time basis, appointment arrivals, ward attenders, admission, discharge and transfer details on the Trust’s computer systems
· To be responsible for the collection, tracking and returning of patient notes within assigned area
· To file all relevant documentation correctly in patient notes
· To take notes to Medical Secretaries/HAA as required
· To be responsible for checking e-discharge summaries following patients’ discharge/transfer e.g. follow up procedures or appointments
· To keep reception/office area tidy, ensuring confidentiality is maintained and trust information governance procedures are adhered to at all times
· To provide general clerical support to the clinical team such as filing, emailing, faxing and obtaining patient records and results as appropriate
· To arrange for transport, in relation to the admission and discharge of patients, in accordance with established procedures as required
· To be responsible for the monitoring and ordering of stationery stock within assigned area, in conjunction with administration/department managers
· To be responsible for ensuring all appropriate documents, leaflets and general items required are well stocked and readily available
· To input required data onto any relevant systems/databases
· To provide cover for other members of the administration team during periods of annual leave and sickness in order to meet service needs, as required
· To undertake administrative tasks specific to Delivery Suite/Ward 11/Antenatal Clinic areas
· To undertake any other appropriate administrative duties, which may be required to meet the needs of the service
Person specification
Education and Qualifications
* GCSE grade C (new grade 4) or above in English and Mathematics or equivalent qualification e.g. level 2 literacy and numeracy qualification
* ECDL or equivalent IT qualification
Knowledge and Experience
* A minimum of 6 months administration experience or face to face working with the general public and/or clinical teams
* Basic knowledge of the ward clerk role
* Knowledge of the importance of confidentiality
* Experience of working with NHS IT systems
Skills and Knowledge
* Good keyboard/IT skills; confident in use of Microsoft Office
* Excellent organisational skills with the ability to manage a busy workload
* Accurate document presentation and attention to detail
* Good communication skills; ability to interact professionally with patients, relatives and other staff groups
* Ability to work in a pressurised clinical working environment, potentially dealing with distressing and/or emotional circumstances
* Ability to work flexibly and adapt to different working practices and areas of work
The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
‘Prior consideration will be given to NHS At Risk staff within East of England'
Tier 2 Sponsorship :We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.
Visa and Immigration
If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.
James Paget Hospitals uses tools to screen any applications generated by Artificial Intelligence (AI).
Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful.
In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process.
Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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