IP Claims Assessor Department: IP ClaimsLocation: (office/hybrid)Level: Administrative About the role We’re looking for an IP Claims Assessor to join our team, where you’ll play a key role in supporting our customers at important moments in their lives. This is a varied and rewarding role where you’ll assess Income Protection claims, balancing sound commercial judgement with fairness and empathy. You’ll help ensure we deliver a high-quality service that supports our customers, protects our business, and reinforces our reputation as a trusted insurer. What you’ll be doing Assessing and managing Income Protection claims accurately and in line with policy terms, procedures and claims philosophy Reviewing ongoing claims and contributing to effective case management plans Supporting customers throughout the claims journey — from approval through to return to work, and sensitively handling declined claims where necessary Liaising with medical professionals, financial advisers, and internal teams to gather and assess information Building relationships with policyholders through regular contact, helping to deliver a smooth and positive claims experience Arranging independent assessments, treatments, home visits and investigations where appropriate Producing clear and professional correspondence to a range of stakeholders Keeping up to date with industry developments and supporting continuous improvement of claims processes and service Risk, compliance and financial crime Ensuring all work aligns with FCA Consumer Duty principles and regulatory requirements Identifying and escalating risks or potential compliance issues Supporting fraud prevention by recognising and reporting suspicious activity Adhering to Anti-Money Laundering (AML), Insurance Fraud Register (IFR) and Bribery Act requirements Accurately recording and maintaining evidence where financial crime is suspected What we’re looking for Skills and experience: Knowledge of insurance products and claims processes (particularly Income Protection is beneficial) Understanding of underwriting concepts and policy cover Familiarity with the financial adviser marketplace Good IT skills, including Microsoft Office Personal qualities: Strong customer service skills with a compassionate and professional approach Excellent organisation and prioritisation skills Confident communicator, both written and verbal Able to handle sensitive or challenging conversations A team player who builds positive working relationships Strong analytical thinking and sound decision-making ability Proactive, with the ability to manage your own workload effectively A willingness to learn, develop and work towards relevant professional qualifications Why join us? A supportive team environment where your development matters Opportunities to grow your career within a progressive organisation The chance to make a genuine difference to customers when they need it most Additional information You must have the right to work in the UK. Please note, this job description outlines the core responsibilities of the role but is not exhaustive. Duties may evolve in line with business needs.