£13.01 per hour
Overview
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Responsibilities
* Oversee the day-to-day running of a department
* Supervise and coach team members to deliver high standards of customer service
* Support the store management team to enable the best service delivery
* Fulfil key holder responsibilities and follow in-store security and stock loss procedures
Qualifications
* Experience of supervising or leading a small team
* Experience of delivering great customer service ideally in a retail sales or a services business environment
* Experience of delivering on the job training / coaching to others
* Experience of working to tight deadlines
* A track record of achieving exceptional results against sales targets
* Ideally, some technical knowledge in motoring or cycling, but not essential as technical training is provided – a commitment to your own development is essential!
Benefits
* Store discount, with 25% off most products across Halfords and Tredz
* Employee discount, with up to 50% off your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* Discounts on a wide range of products and experiences
* Employee wellness programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes with significant reductions
* Life Assurance
* Uniform
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle to Work scheme
* Wagestream – access up to 30% of pay as you earn it with salary-savings options
* Health Cash Plan - cash back towards healthcare costs and access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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