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Base pay range
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Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall
2nd Line Support Engineer
London, 4/5 days onsite
MSP
The role:
* Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
* Offering technical maintenance and support for all IT hardware and software used by end users.
* Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
* Performing regular maintenance and patching of infrastructure, endpoints, and servers.
* Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
* Providing onsite technical support with the capability to confidently and professionally communicate and engage with customers at all organisational levels.
Technologies (experience in these is advantageous):
* Windows Server
* Windows Desktop
* Microsoft Office 365
* DNS, DHCP, Group Policy
* Networking, switches, subnets, LAN, WAN
McGregor Boyall is an equal opportunity employer and does not discriminate on any grounds.
Additional details:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Internet
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