About us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. The Role: If you have a passion for film, excellent customer service skills, and experience leading a team, this is the perfect opportunity for you. As Cinema Supervisor, you will play a key role in ensuring our guests have an unforgettable experience. You’ll be responsible for overseeing the day-to-day operations, leading a team of cinema staff, and maintaining our high standards of service. Key Responsibilities: Supervise the daily operations of the cinema, ensuring an excellent guest experience at all times. Lead and motivate the cinema team, providing training and support where needed. Manage box office, concessions, and auditorium operations efficiently and effectively. Ensure cleanliness, safety, and presentation standards are consistently met throughout the venue. Handle customer inquiries, complaints, and feedback in a professional and positive manner. Assist in scheduling, stock management, and cash handling. Work closely with the management team to ensure smooth running of events and screenings. The Person: The ideal candidate should have: Previous experience in a supervisory role, ideally within a cinema, hospitality, or customer service environment. Strong leadership skills with the ability to motivate and develop a team. A passion for delivering exceptional customer service and creating memorable experiences. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and remain calm under pressure. Flexibility to work evenings, weekends, and holidays as required. What We Offer: Competitive salary and benefits package. TRONC electronic tips – Our staff keep 100% of tips earned in venues. Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. Career development opportunities within Scotland’s leading hospitality group. Employee discounts across all Scotsman Group venues. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working hours. Supportive and dynamic work environment. Head Office Development Days. Refer a Friend Scheme. Next Steps: If you think this role is for you, apply now and one of our friendly team will be in touch.