Overview
You will work as part of the workplace experience and front‑of‑house teams, supporting events, service delivery and day‑to‑day workplace operations. Your focus will be on enhancing the workplace environment, increasing wellbeing, productivity and connection, and actively identifying opportunities to improve the service experience in line with our global strategy.
Key Responsibilities
* Help deliver exceptional customer service by creating a great work environment for users and colleagues.
* Act as a natural host for guests and employees, including reception support and hosting client events.
* Serve as the main point of contact on the client floor, responding to queries and escalating service issues.
* Handle workplace tasks such as scheduling, desk moves, cleaning requests, missing items and general enquiries.
* Take ownership of and carry out daily floor inspections, reporting engineering issues to relevant teams.
* Support workplace communications, engagement activities and service improvements.
* Maintain accurate movement logs and workplace records.
* Undertake tours of the entire building while providing a welcoming and professional presence.
Qualifications
* Experience in hospitality, service or a customer‑facing environment.
* Strong organisational skills and ability to multitask.
* Excellent communication skills.
* Confident with workplace systems (e.g., MS Office).
* High attention to detail.
* Motivated, committed and customer‑focused.
* Understanding of Health & Safety principles.
* Professional and personable, able to build rapport and create positive experiences.
Disability Confident Employer
We are a Disability Confident employer and will offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please visit our website.
Equal Opportunity
We welcome applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
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