We're currently recruiting a dedicated Conference Centre Operative - Zero Hours to help ensure the smooth running of operations in Restaurant Associates on a permanent casual basis, contracted to 0 hours per week.
As a Conference Centre Operative - Zero Hours, you will leverage your skills to maintain a high standard of quality work. In return, you'll have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.
Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:
Your key responsibilities will include:
* Handling enquiries via the central electronic enquiry desk, online third-party platforms, and emails
* Managing enquiries for 10 venues across the group
* Providing outstanding customer service to meet key performance indicators
* Building relationships with clients, venues, and internal teams through effective enquiry handling
* Engaging with forecasts, budgets, and pace reporting to support business strategy
* Recording accurate information in Delphi, updating enquiries, and reporting profile issues
* Researching competitor options and recording data to inform strategic decisions
* Demonstrating exceptional product knowledge through onsite meetings, venue updates, and cascading new developments to colleagues
Our ideal Conference Centre Operative - Zero Hours will:
* Have excellent verbal and communication skills, with confidence to make decisions
* Be a team player, assertive, calm, and able to work under pressure
* Possess multitasking abilities, quick thinking, and solution-focused mindset
* Be diplomatic, discreet, and skilled in managing customer feedback and complaints
* Have a good sense of humour, be a self-starter, and motivate others
* Be passionate about quality and delivering great service
* Maintain a positive 'can-do' attitude and inspire the team
* Act as an excellent ambassador for the business
* Experience with Delphi and Venue Directory is desirable but not essential
Part of Compass Group UK&I, Restaurant Associates delivers exceptional hospitality through food, drink, and services. We collaborate with partners and clients to achieve shared success. Our passionate teams strive for excellence in employee dining and hospitality at leading UK workplaces and iconic cultural destinations.
Job Reference: com/1806/41077001/52544267/WJ #RA Venues
Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities for career advancement. We celebrate diversity and aim to create a culture where all team members feel valued, empowered, and able to thrive—because diversity is our strength!
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